Terms of service

1. Overview

This website is operated by Hellbender Outfitters LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Hellbender Outfitters. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to all Terms, you may not use this website.

2. Online Store Terms

By using this site, you represent that:

You are at least 18 years old or have permission from a legal guardian
You will not use our products for illegal purposes
You will not violate any applicable laws

We reserve the right to refuse service to anyone at any time.

3. Products & Services

We offer outdoor gear, apparel, custom fishing rods, and related services.

We reserve the right to:

Limit quantities of any product
Discontinue products at any time
Refuse or cancel orders

Custom Rods & Special Orders

All custom rods and special orders are final sale
Orders cannot be canceled once production has begun
Build timelines are estimates and not guaranteed

4. Pricing & Billing

Prices are subject to change without notice
We reserve the right to correct pricing errors
You agree to provide accurate billing and account information

We may cancel orders that appear fraudulent or violate these Terms.

5. Shipping & Delivery

Orders are processed within 1–3 business days unless otherwise noted
Shipping times are estimates and not guaranteed
Risk of loss transfers to the customer once the item is handed to the carrier

We are not responsible for:

Carrier delays
Lost or stolen packages marked as delivered
Incorrect shipping information provided by the customer

6. Dropship & Third-Party Fulfillment

Some products may be shipped directly from third-party suppliers.

By purchasing these items, you acknowledge:

Shipping times may vary
Packaging may differ from in-store products
Inventory availability is subject to supplier stock

We are not responsible for delays caused by third-party suppliers.

7. Returns & Refunds

Returns are subject to our Refund & Return Policy.

Key points:

Returns accepted within 14 days on unused items
Custom rods, repairs, and sale items are non-refundable
We reserve the right to deny returns that do not meet our policy

8. Accuracy of Information

We strive for accuracy but do not guarantee that:

Product descriptions
Pricing
Availability

are always complete or error-free.

We reserve the right to correct errors at any time.

9. User Content

If you submit reviews, comments, or other content:

You grant us the right to use, edit, and publish it
You confirm it does not violate any laws or rights

We may remove content at our discretion.

10. Prohibited Uses

You may not use this site:

For unlawful purposes
To transmit harmful code
To infringe on intellectual property rights

Violation may result in termination of access.

11. Disclaimer of Warranties

All products and services are provided “as is” without warranties of any kind unless otherwise stated.

We do not guarantee:

Uninterrupted service
Error-free operation
Specific results from product use

12. Limitation of Liability

To the fullest extent permitted by law, Hellbender Outfitters LLC shall not be liable for:

Any indirect, incidental, or consequential damages
Loss of profits, data, or use
Injuries resulting from misuse of products

All outdoor activities and equipment use carry inherent risks.

13. Indemnification

You agree to indemnify and hold harmless Hellbender Outfitters from any claims arising from:

Your breach of these Terms
Your violation of laws or third-party rights

14. Governing Law

These Terms are governed by the laws of the State of Tennessee.

15. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of changes.

16. Contact Information

Hellbender Outfitters LLC
406 E Elk Ave Suite 100
Elizabethton, TN 37643
📧 hellbenderoutfitterstn@gmail.com
🌐 https://hellbenderoutfittersetn.com