Terms of service
1. Overview
This website is operated by Hellbender Outfitters LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Hellbender Outfitters. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service (“Terms”).
If you do not agree to all Terms, you may not use this website.
2. Online Store Terms
By using this site, you represent that:
- You are at least 18 years old or have permission from a legal guardian
- You will not use our products for illegal purposes
- You will not violate any applicable laws
We reserve the right to refuse service to anyone at any time.
3. Products & Services
We offer outdoor gear, apparel, custom fishing rods, and related services.
We reserve the right to:
- Limit quantities of any product
- Discontinue products at any time
- Refuse or cancel orders
Custom Rods & Special Orders
- All custom rods and special orders are final sale
- Orders cannot be canceled once production has begun
- Build timelines are estimates and not guaranteed
4. Pricing & Billing
- Prices are subject to change without notice
- We reserve the right to correct pricing errors
- You agree to provide accurate billing and account information
We may cancel orders that appear fraudulent or violate these Terms.
5. Shipping & Delivery
- Orders are processed within 1–3 business days unless otherwise noted
- Shipping times are estimates and not guaranteed
- Risk of loss transfers to the customer once the item is handed to the carrier
We are not responsible for:
- Carrier delays
- Lost or stolen packages marked as delivered
- Incorrect shipping information provided by the customer
6. Dropship & Third-Party Fulfillment
Some products may be shipped directly from third-party suppliers.
By purchasing these items, you acknowledge:
- Shipping times may vary
- Packaging may differ from in-store products
- Inventory availability is subject to supplier stock
We are not responsible for delays caused by third-party suppliers.
7. Returns & Refunds
Returns are subject to our Refund & Return Policy.
Key points:
- Returns accepted within 14 days on unused items
- Custom rods, repairs, and sale items are non-refundable
- We reserve the right to deny returns that do not meet our policy
8. Accuracy of Information
We strive for accuracy but do not guarantee that:
- Product descriptions
- Pricing
- Availability
are always complete or error-free.
We reserve the right to correct errors at any time.
9. User Content
If you submit reviews, comments, or other content:
- You grant us the right to use, edit, and publish it
- You confirm it does not violate any laws or rights
We may remove content at our discretion.
10. Prohibited Uses
You may not use this site:
- For unlawful purposes
- To transmit harmful code
- To infringe on intellectual property rights
Violation may result in termination of access.
11. Disclaimer of Warranties
All products and services are provided “as is” without warranties of any kind unless otherwise stated.
We do not guarantee:
- Uninterrupted service
- Error-free operation
- Specific results from product use
12. Limitation of Liability
To the fullest extent permitted by law, Hellbender Outfitters LLC shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of profits, data, or use
- Injuries resulting from misuse of products
All outdoor activities and equipment use carry inherent risks.
13. Indemnification
You agree to indemnify and hold harmless Hellbender Outfitters from any claims arising from:
- Your breach of these Terms
- Your violation of laws or third-party rights
14. Governing Law
These Terms are governed by the laws of the State of Tennessee.
15. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of changes.
16. Contact Information
Hellbender Outfitters LLC
406 E Elk Ave Suite 100
Elizabethton, TN 37643
📧 hellbenderoutfitterstn@gmail.com
🌐 https://hellbenderoutfittersetn.com