Shipping policy

Order Processing

Orders are typically processed within 1–3 business days (Tuesday–Saturday).

  • Orders placed after business hours or on Sundays/Mondays will be processed the next business day
  • During high-volume periods, processing times may be slightly longer

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on:

  • Package weight
  • Size
  • Destination

Estimated delivery times vary depending on the carrier and location.

⚠️ Please note: Delivery times are estimates only and are not guaranteed.

Free Shipping (If Applicable)

We may offer free shipping promotions on select orders or order totals. These offers:

  • Apply only within the continental United States
  • May exclude oversized or heavy items

Dropship & Third-Party Fulfillment

Some products may be shipped directly from our suppliers.

For these items:

  • Shipping times may vary
  • Items may ship separately from other products in your order
  • Packaging may differ from in-store purchases

We are not responsible for delays caused by third-party suppliers or carriers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Hellbender Outfitters is not responsible for:

  • Packages delivered to incorrect addresses provided at checkout
  • Additional shipping costs due to address errors

Lost, Stolen, or Delayed Packages

Once an order has been shipped, Hellbender Outfitters is not responsible for:

  • Lost or stolen packages
  • Carrier delays
  • Delivery issues after the package has been marked as delivered

If an issue occurs, we recommend contacting the carrier directly.

Damaged Shipments

If your order arrives damaged:

  • Contact us within 7 days of delivery
  • Include photos of the item and packaging

We will work with you to resolve the issue as quickly as possible.